Privacy Policy

EMPOWER, provided by Spirit Clinical Services may receive, hold, process and share information that we have about you.

Please read this our privacy notice to make sure you are fully aware of all the details. If you would like a copy of our privacy notice, please email AskEmpower@spirit-health.com.

How we maintain the confidentiality of your records

We are committed to protecting your privacy and will only use information collected lawfully in accordance with the GDPR, Data Protection Act 2018 (which is overseen by the Information Commissioner’s Office), Human Rights Act, and the Common Law Duty of Confidentiality.

All of our staff and contractors receive appropriate and ongoing training to ensure they are aware of their personal responsibilities and have contractual obligations to uphold confidentiality, enforceable through disciplinary procedures.

Only a limited number of authorised staff have access to personal information where it is appropriate to their role and is strictly on a need-to-know basis.

We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

The information we collect.

Information from our contact forms

If you complete our contact form, we will gather general contact information so that we can respond to your queries. We will collect personal information such as your name, email address, phone number, organisation and any comments you include.

Information about people who use our website

We use Google Analytics to monitor the use of our website. Google Analytics uses cookies to help analyse how people use our site. We collect your IP address and the pages your visit. We seek your consent to use non-essential cookies when you first visit our website. You can find more information about the cookies we use here.

Where will the data be stored?

• All data collected will be stored within the United Kingdom.

Your rights as a data subject

As a data subject, you have several rights. You can:

• Access and obtain a copy of your data on request;
• Require the organisation to change incorrect or incomplete data;
• Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and
• Object to the processing of your data where Spirit is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact governance@spirit-health.com

Accessing your information

If you would like to access the information we hold on you, please write to AskEmpower@spirit-health.com and we can start the process, we will need to ask for some further information to confirm your identity. Your request will  be dealt with in accordance with the UK Data Protection Act 2018 and GDPR guidance.

The Data Protection Officer (DPO)

Spirit Health have appointed a DPO. This is our Head of Governance – Lisa Wakeford. The role of the DPO is to assist data ‘Controllers’ and ‘Processors’ to comply with data protection law and avoid the risks that organisations face when processing personal data.

The Data Controller

Spirit Health is responsible for keeping your information safe. Our registered business address is:

Spirit Clinical Services, Spirit House, Saffron Way, Leicester, LE2 6UP

Telephone: 0800 8815423                https://www.spirit-health.com

If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.

Information Commissioner

The Data Protection Act 2018 requires organisations to lodge a notification with the Information Commissioner to describe the purposes for which they process personal information. These details are publicly available in the Register of Data Controllers. Our Registration number is: Z1816219

Further information can be obtained from:

Information Commissioner’s Office

Wycliffe House, Water Lane

Wilmslow, SK9 5AF

Telephone: 0303 123 1113  www.ico.org.uk